kpi.com aims to provide accurate and up-to-date information as a part of our service. We permit and encourage members to review their information and make any necessary corrections.
kpi.com maintains all personal data with appropriate and high-level physical, electronic and managerial safeguards to ensure the security and confidentiality of the data against foreseeable risks. Security is designed to prevent unauthorized use, access, disclosure, destruction and change of data.
kpi.com fully describes all sources, uses, and disclosures of member data. We do not collect, use, or disclose any information about our members without their knowledge and approval. We do not sell, trade, rent, or otherwise disclose our member lists or member information to third parties. We do not share snail mail or email lists with anyone.
Information collection from members
The basic way that kpi.com obtains information about a member is through the registration process. When you register, you are asked to provide certain personal information. You also select a kpi.com user ID and password. You can opt-out of receiving an email from kpi.com if you do not want.
kpi.com may occasionally ask members and visitors to complete surveys and opinion polls about their interests, needs, and attitudes. Surveys help us provide better services that meet member needs. Participation is entirely voluntary. We do not use any survey information in an individually identifiable form. Once you complete a survey, any links between your identity and your answers are broken as quickly as possible. All the information provided through surveys is only used in an aggregate way. Individual survey responses are never used or disclosed in any other way.
Information collection from visitors
If you are just visiting the kpi.com website, we do not typically collect any information about you except through web logs (see below). However, if you fill out a web form, send us an email, or choose to share information with us in any other way, we will have the information that you provided and will use it to respond to your inquiry or fulfill your request, if we can. We do not routinely share any of this information with anyone else unless appropriate to answer your request. If you receive email from kpi.com that you no longer want to receive, you can ask us to stop by sending a request to email@example.com
kpi.com maintains standard web logs that automatically record basic information about everyone who visits our website. These records contain:
The Internet domain from which you access kpi.com(e.g., aol.com, xyz.edu).
Your IP address. Your computer is automatically assigned an IP address when you surf the Internet. Static IP addresses are potentially identifiable, but dynamic addresses are usually not identifiable.
The type of browser (e.g., Internet Explorer or Netscape) and operating system (e.g., Windows XP, Mac OS X) you use.
The date and time you visited kpi.com
The pages that you visited here.
The address of the website you linked here from.
kpi.com uses web log information to help us design our website, to identify popular features, and for other managerial purposes. We do not normally make any attempt to identify individuals from web logs. However, web logs may be used if necessary to help identify any person attempting to break into or damage our website. We may share web log information with law enforcement agencies, if we believe that we have evidence of a violation of computer security or related laws.
Partner Privacy Standards
kpi.com contracts with other companies to assist in supporting our core features and functions. When necessary for these services to function, we exchange member information with these companies or those members who have selected those services. We require that our key partners treat our members’ data under the same high privacy and security standards that kpi.com uses. This means that personal information provided to our partners is not sold, rented, or shared with them, except as necessary to accomplish the purpose of the disclosure. It also means that our partners will not use personal data for marketing to our members.
kpi.com will update this policy from time to time, as we add new services and new features. However, our strong commitment to privacy, security, and fair information practices will never change. Changes on our website will require additional descriptions about the flow of data. We will tell our users about changes in this policy by making changes on this page, which will always contain a version number and date, making it easy to see when changes have taken place. You can also let us know whether you want to be notified of any changes to this policy through firstname.lastname@example.org
We will tell our users about changes in this policy by making changes on this page, which will always contain a version number and date, making it easy to see when changes have taken place. A member can terminate his or her service with kpi.com at any time. When service is terminated, kpi.com will make every effort to remove all information from our system and stop sending email and newsletters. Like other Internet and computer service organizations, kpi.com maintains several types of backups to its records. The backups permit us to restore service in the event of a natural disaster, equipment failure or other problem. Backups provide important protections for everyone, because they lessen the risk of loss of valuable data. Removing a member from our main files does not remove that member’s record from any of the backup systems. It may take months before backup records are completely recycled and all traces of a member’s registration and related data are completely removed. Of course, backup records remain subject to the same protections, as other kpi.com records.
kpi.com maintains all personal data with appropriate and high-level physical, electronic, and managerial safeguards to insure the security and confidentiality of the data against foreseeable risks. Security is designed to prevent unauthorized use, access, disclosure, destruction, and change of data.
kpi.com security mission statement
kpi.com recognizes the value of and our dependency on the data, information, and computer systems used in serving the needs of our members. As a part of everyday business, it is essential that this information and technical infrastructures are secure from destruction, corruption, unauthorized access and breach of confidentiality, whether accidental or deliberate.
System and Data Backup
Our commitment at Kpi.com as a team is to provide a fault – tolerant and recoverable system for all our customers across the globe.
We at Kpi.com maintain backup of the system and data on a daily basis. Backup is done for application, server states and configuration that is running the application and the customer database. This all takes place in a highly replicated and reliable environment of AWS (Amazon Web Services), where our application is hosted.
System backup and database backup of snapshots are maintained for the maximum period of 2 months. Snapshots of the data are cleaned from the infrastructure ( AWS) after the mentioned period. In case if any system failure occurs, we will take all the appropriate actions and measures in order to bring the system and the database back from its saved snapshot backups.
Access to kpi.com computing facilities, including servers, telecommunications equipment, the network control center, and other related areas, is restricted to individuals, identified by management, who need access to perform their jobs. Access by anyone else, including vendors, contractors, and other kpi.com employees must be approved in advance by management.
Ultimately, the responsibility for the success of an organization lies with management. kpi.com’s senior management team maintains a strong computer security program with defined program goals, objectives, and priorities. Senior management is committed to providing adequate resources for security, to making sure that those resources are applied to security, and to doing whatever is necessary to make sure that security is a successful part of the kpi.com operation. kpi.com recognizes that security is an essential part of its computer system. We also recognize that no one can guarantee complete and perfect security against every possible hazard. We make every reasonable effort to provide high-level security. This includes a continual review of security measures and plans, the use of new technology, when available and appropriate, and regular training for our personnel. If you click through to another website offering products, services, or content, any information that you disclose to that website will be subject to the security policies of that website and not those of kpi.com. Before you provide personal information to other companies, we encourage you to read their security policies.
1.1 “User” means the individual who registers a user account and gains access to the Services provided by kpi.com.
1.2 “Workspace” means a single service with a defined set of subscription terms and limited group of Users who are authorised to access the service.
1.3 “Services” means the web services, all the User’s Workspaces, associated software, and other services related thereto provided to the User by kpi.com in accordance with this agreement and with the characteristics and features as described at www.kpi.com from time to time.
1.4 “Trial Service” means a Workspace or Service, provided free of charge, which is under development or evaluation and is marked ‘trial’, ‘demo’, ‘free’ or ‘evaluation’ (or a similar designation).
1.5 “Content” means all visual, written or audible data, information or material including, without limitation: documents, spreadsheets, text messages, form entries, web pages, and similar material, which are uploaded to, transferred through, publicly posted, processed or entered into the Services by the User.
1.6 “Web Site” means kpi.com’s web site at www.kpi.com.
2. Services and License Grant
2.1 Subject to the terms and conditions of this agreement, kpi.com hereby grants to the User a non-transferable, non-exclusive, non-sub licensable limited term right and license for the User to access and use the Services.
2.2 kpi.com reserves the right to effect modifications to the design, operational method, technical specifications, systems, and other functions, etc. of the Services, at any time without prior notice.
2.3 The Services are normally available over the Internet around the clock. kpi.com shall be entitled to take measures that affect the aforementioned accessibility where kpi.com deems to be necessary for technical, maintenance, operational, or security reasons. The User is also aware and acknowledges that the User’s access to the Internet cannot be guaranteed and that kpi.com shall not be liable for deficiencies in the User’s own Internet connections or equipment.
2.4 The User may grant other individuals’ access to the User’s Workspaces.
2.5 kpi.com shall be entitled to retain subcontractors for the performance of obligations in accordance with this agreement. kpi.com shall be liable for the subcontractors’ work and services in the same manner as for its own work and services.
3. Trial Services
3.1 Trial Services are provided strictly “as is”. The User may use a Trial Service in a manner consistent with the terms and conditions of this agreement, but kpi.com may, at its own discretion, disable certain features of a Trial Service and enforce time limits on the User’s right to use the same. In light of the fact that a Trial Service is provided free of charge, kpi.com disclaims all warranties as set forth in this agreement and kpi.com shall not be liable for any damages related to the User’s use of a Trial Service.
4. User Obligations
4.1 The User shall comply with the security and administrative regulations as notified in conjunction with registration, by e-mail or in any other manner. The regulations are also available on the Web Site.
4.2 The User undertakes, in conjunction with registration, to provide correct information regarding the User’s identity and a correct and legitimate e-mail address.
4.3 The User shall be responsible for the activities conducted through usage of the Services and shall ensure compliance with national laws in conjunction therewith. All Content uploaded to, transferred through, publicly posted, processed or entered into the Services by the User shall be the sole responsibility of the User.
4.4 The User shall be responsible for monitoring its Workspaces and shall be liable vis-a-vis kpi.com for ensuring that Content transferred to or handled within the Services, which is processed by the User and/or individuals invited by the User, does not infringe any third party rights nor in any other manner violates governing legislation, and that the User possesses such necessary licenses from third parties, as may be required in order to process the Content/use the Services.
4.5 The User undertakes to use the Services in such a manner that such use does not prevent or disrupt other computer communications or mobile telephone communications or prevent or disrupt the equipment employed in order to provide and use the Services.
4.6 The User is aware and acknowledges that it is not permitted use the Services in order to gain material in violation of law or material which in any manner contravenes generally accepted practices.
4.7 The User undertakes not to use the Services in order to obtain material which per se or if sent to another party might injure the reputation of a third party, or in any manner, which may result in the infringement of any third party’s copyright, or which constitutes a dissemination of a business secret, or may incite a third party to commit or participate in a crime, or may be understood as constituting a threat, or to use the Services in any other manner incompatible with the purpose thereof.
4.9 The User is obligated to notify kpi.com regarding any suspected breach of these provisions.
5.1 kpi.com shall hold title to all intellectual property rights and technical solutions or, in the alternative, shall possess a sole right to use the same. Such intellectual property rights and technical solutions may only be used by the User in the manner stated in this agreement. Under no circumstances shall the User or a third party acquire any intellectual property rights to the Services or to the software or technical solutions used in the Services, or to any trademark or any other business mark belonging to or used by kpi.com. Access to the Services is licensed, not sold.
5.2 All Content uploaded to, transferred through, publicly posted, processed or entered into the Services by the User shall remain the sole property of the User or its respective legal owner. kpi.com shall have no liability for such Content.
6. Personal Data, Privacy
6.1 In order for the User to be able to use the Services, the User must provide certain data to kpi.com, including but not limited to full name, e-mail address and contact details. As provided in section 11, “Confidentiality”, kpi.com will not disclose to any third party any personal information pertaining to the User. Upon request, the User has the right to access the personal data related to the User. The User also has the right and the obligation to rectify such data. Further information may be obtained by contacting the data controller, kpi.com at the following address:
15 Kings Avenue
BR1 4HN – UK
Phone: +44 (0) 207 096 0114
Fax: +44 (0) 208 313 0711
6.2 In addition, in order for the User to be able to use the Services, the User must also allow kpi.com to store and retrieve session information on the User’s end terminal equipment, through the use of “cookies”. The purpose of such storage and retrieval of information is to enable the necessary login/logout procedures used in the Services and to ensure that unauthorised persons do not gain access to the Services.
6.3 According to the Personal Data Act (1998:204), kpi.com must obtain the consent of the registered persons (i.e. the User) to the processing of the relevant personal data by kpi.com.
6.4 According to the Electronic Communications Act (2003:389), kpi.com must obtain the consent of the registered persons’ (i.e. the User) to the purpose of storage and retrieval of information on the registered persons’ end terminal equipment.
6.5 By accepting this agreement, the User explicitly consents to (a) the collection and processing by kpi.com of personal data as described above, (b) the storage of such data until the user account is terminated by the User, and (c) the storage and retrieval of information on the User’s end terminal equipment as described above.
6.6 kpi.com shall adopt reasonable measures to protect the privacy of the User. kpi.com’s information gathering and dissemination practices are set forth in the Privacy Statement applicable from time to time, which is available on the Web Site.
7. Security, Passwords, etc.
7.1 kpi.com shall not be responsible for loss or distortion of Content forwarded electronically in or through the Services, where such is not due to the negligence or intentional acts of kpi.com.
7.2 The User shall ensure that identities, passwords, and equivalent obtained by the User in conjunction with registration are stored and used in a secure manner and cannot be accessed and thereby used by third parties. The User shall be liable for any unauthorised use of the Services. kpi.com shall have no liability for any loss or damage arising from the User’s failure to comply with these requirements.
7.3 Where it is suspected that any unauthorised person has become aware of the user identity and/or password, the User shall immediately inform kpi.com thereof.
7.4 The User shall be liable for losses or damage incurred by kpi.com where the User intentionally or negligently reveals the user identity/password to a third party or where the user’s identity and password otherwise become known to an unauthorised party, unless the User notifies kpi.com immediately upon suspicion that such has occurred.
7.5 After kpi.com has been notified of a suspicion that an unauthorised person has become aware of the user identity/password, the User shall be liable for kpi.com’s acts or omissions only where the User has acted with intent or gross negligence.
7.6 kpi.com shall adopt reasonable measures to ensure that the security of the Services meet relevant industry standards. kpi.com’s security measures are set forth in the Security Policy as applicable from time to time, which is available on the Web Site.
8. No Warranty
8.1 To the extent permitted by law, kpi.com expressly disclaims all warranties with respect to the Services, whether express or implied, including without limitation, fitness for a particular purpose, accuracy or reliability of results from use of the Services, that the Services will meet specific requirements, that the Services will be uninterrupted, completely secure, free of software errors, or that defects and deficiencies in the Services will be corrected.
9. Limitation of Liability
9.1 The User shall not be entitled to damages or other remedies in the event of disruption of operations or errors that impede Internet data communications.
9.2 In the event third-party claims are brought against kpi.com as a result of the use of the Services, the User shall hold kpi.com harmless in respect of such claims.
9.3 kpi.com shall not be liable to the User in the event of distortion or loss of data or other defects or deficiencies in provided Services that are due to kpi.com. Errors must be notified by the User in accordance with kpi.com’s instructions as issued from time to time.
9.4 kpi.com’s liability in accordance with this agreement is limited to SEK 0 (nil). Under no circumstances shall kpi.com be liable for direct or indirect losses, loss of profits or anticipated savings, loss of revenue, loss of data, or claims for compensation from third parties.
10. Force Majeure
10.1 kpi.com shall be released from liability in damages and other sanctions where the User’s access to the Services is prevented or rendered materially more onerous due to circumstances beyond kpi.com’s control and which it could not have reasonably foreseen. Such force majeure events include, inter alia, labour conflicts, lightning, fire, decisions of public authorities or other public regulations, errors in another operator’s network, delays in services from subcontractors due to events as stated above, general scarcity of transport, goods, or energy, or other similar circumstances.
11. Confidentiality, etc.
11.1 kpi.com undertakes not to disclose to any third party, or otherwise make available, information received by kpi.com from the User within the scope of this agreement. “Third party” in this section shall not mean the Users who have access to the same Workspace, unless the Users’ authorisation and access to the Workspace is specifically restricted by the User. This confidentiality obligation shall not apply to such information as kpi.com can demonstrate became known to kpi.com other than pursuant to this agreement or which is in the public domain. Nor shall the duty of confidentiality apply where a party is obligated to provide information pursuant to legal provisions, public authority regulations or court orders. The duty of confidentiality shall remain in force notwithstanding the termination of this agreement.
11.2 kpi.com shall be entitled to review Content which is publicly posted through the Services’ web publication features. kpi.com also reserves the right to analyze usage patterns in an aggregated form.
11.3 Except for Content mentioned above and other than pursuant to the User’s instructions, legal provisions, public authority regulations or court orders, kpi.com shall not be entitled to review Content processed by the User via the Services.
12.1 kpi.com reserves the right to amend the terms and conditions of this agreement at any time without prior notice. The User shall be informed of such amendments by e-mail or through the information being made available on the Web Site.
13. Term of agreement and Termination, etc.
13.1 This agreement shall enter into force upon acceptance by the User of these terms and conditions through execution of this agreement online in conjunction with registration. This agreement shall remain in force for an indefinite term until such time that all Workspaces and the user accounts are closed.
13.2 Upon termination of a Workspace or this agreement, kpi.com shall not be responsible for the Content generated within the scope of the Workspace in question or the Services. Accordingly, the User must ensure that the User possesses the necessary back-up copies, etc. of the Content that the User desires to retain.
13.3 Upon the active termination of a Workspace by the User, kpi.com shall be entitled to immediately delete and destroy all Content within the scope of the Workspace. In the event of expiration of the subscription term of a Workspace and in the absence of the User’s renewal of the same, kpi.com shall be entitled to delete and destroy such Content thirty (30) calendar days following the expiration date.
13.4 Upon termination of a Workspace or this agreement for any reason, kpi.com shall be entitled to and undertakes to permanently delete and destroy all copies of the User’s Content related thereto within a timeframe, reasonable relating to the back-up and administrative procedures applied by kpi.com from time to time.
13.5 Sections 9 and 11 shall survive any termination of this agreement.
14. Access Restrictions, Premature Termination
14.1 kpi.com shall be entitled, with immediate effect, to disable the User’s access to a Workspace or to the Services or to prematurely terminate this agreement where: (a) the User uses the Services in a manner that entails the perpetration of a crime; (b) the User uses the Services in a manner that occasions losses or the risk of loss for kpi.com or any third party; (c) the User uses the Services in a manner that violates kpi.com’s security or administrative regulations; (d) it may be reasonably assumed that continued dissemination of Content violates governing law; (e) the User uses the Services in a manner whereby the User utilises resources or seeks unauthorised access to kpi.com’s systems which are not intended for the User; or (f) the User otherwise fails to comply with the above and such breach of contract is material.
15.1 kpi.com shall be entitled, in whole or in part, to assign its rights and obligations under this agreement to a company within the same de jure or de facto group of companies as kpi.com without the User’s prior consent.
15.2 The User shall not be entitled to assign his/her rights or obligations under this agreement.
16. General Provisions
16.1 This agreement has been prepared in English language and the same shall be controlling in all respects. Any non-English versions of this agreement are provided solely for accommodation purposes.
16.2 If any provision of this agreement is declared unenforceable for any reason, the remainder of this agreement will continue in full force and effect, and the unenforceable provision shall be amended to the extent possible and permitted by law to achieve as nearly as possible the same intent and economic effect as the original provision.
17. Governing Law and Disputes
17.1 This agreement and the ensuing relationship between kpi.com and the User shall be construed in accordance with, and governed by, the laws of England.
17.2 All disputes relating to this agreement shall be adjudicated in London, England, with the District Court of London as the court of first instance.
The payment for the product shall be made by such payment methods as shall be communicated to you by kpi.com. each monthly payment of this fee will grant you one month access to kpi.com’s subscribed for services and to all data and projects associated to your hosted account.
By subscribing to the service, you hereby acknowledge, agree and authorize kpi.com to renew your subscription, automatically, on a monthly basis, until such time as you instruct kpi.com (email@example.com) , 30 days before the renewal date, in writing to stop the renewals.
kpi.com may terminate its agreement with you, block your access to your account and/or close your account, if you fail to pay all fees when due.
The price for the service and products excludes all taxes, including VAT if applicable, unless expressly stated otherwise. to the maximum extent permitted by law, such taxes and charges are your responsibility. kpi.com may change the price of the service and products from time to time at its sole discretion. kpi.com will inform you of any such change.
19. Refund Policy
All charges are non-refundable unless expressly stated otherwise, or otherwise provided by law. no refund will be given for unused portions of your license period.
The costs of any returns will be at your expense, unless otherwise provided by law.
If you pay a monthly fee for your account, if you fail to pay your monthly fees by the end of the first seven days of each monthly period, you may be billed late payment fees. You must pay late payment fees when kpi.com bills you for them.
Version 1.0, June 2007