Streamline your help desk and make customers happy

Online-Help-Desk-Software

Save time with powerful ticketing software. Make sure every issue gets resolved on time

  • Kpi.com online help desk software receives tickets as cases from all of your customers, partners and leads in centralized place
  • Take the immediate action on tickets immediately. The system automatically assigns the relevant person or department depending on the ticket content
  • Write email to your customers directly from the system. Your support agents can add tasks and fill out time-sheet hours
  • Measure tickets better. Optimize the workflow. Get an understanding of how and what to improve with kpi.com reporting tool
Online-Help-Desk-Software

Automate your daily tasks. Setup reminders and plan better

  • Frequent recurring activities take lots of staff’s time and kill the productivity. Automate your daily tasks using kpi.com workflow automation settings
  • Plan all your meetings and calls directly from the system. No external tools required. Synchronize your calendar with google and Microsoft Office 365 Documents.
  • Setup reminders and document expiry notifications with one click. Never forget anything.
Online-Help-Desk-Software

Forget about external emails. Write to your customers directly from kpi.com

  • Kpi.com online help desk software allows you to integrate both your company’s support email and your personal email to a message center
  • Save your emails as tasks and support tickets directly from the system. Everything is flexible and integrated
  • Reply to previous emails and write a new email. It works as if you haven’t left the emailing software
  • Automatic enable templates save time by not having you to jungle around the same content
Online-Help-Desk-Software

Make better decisions. Analyze performance of your support agents easily.

  • View important highlights on Reporting tool. Take immediate action on pending cases, calls, and answers.
  • Find out who is performing best among your customer support team
  • Get Flexible. Generate custom reports with your company’s regular excel template.
  • Never miss important report. The system sends reports automatically. Schedule your daily reports and send them to anyone in the company.
  • Reporting tool is easy to customize and scale. Contact us for further enhancements.

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Custom Workflows
Real Time Reports
Dynamic Calendars for Employees
Mass mailing
Document Management
Invoicing and Sales Quotes

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