To integrate your email address with case management you should click on CRM settings from the settings page. Then in the appearing CRM settings Tab.
Then fill in the required fields:

• Source Email address*
• Email login name*
• Email Password*
• Confirm Password*
• Email Account Type*
• Incoming Mail Server*
• Incoming Server Port:
• Fetching Start Date

Auto-response settings:

• Email Template
• Default Assignee*
• Default Resolver*
• Weight
• Resolver
• Assignees

Unwanted Emails Filter.

• If subject contains
• Action

After completion of the fields, please click the Save and Add Another, Save and Close or Cancel button.